Privacy Policy
Effective Date: June 30, 2025
Last Updated: July 1, 2025
Introduction: Your Data, Your Control
Welcome to Poodle AI, a platform operated by Poodle AI Labs Inc. (“Poodle AI,” “we,” “us,” , “our”, or "Site"), where innovation in AI-powered training meets a strong commitment to privacy. We believe that your data belongs to you, and we are dedicated to handling it with transparency, care, and respect. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you engage with our offerings—including our website, interactive AI simulation platform, integrations, communications, and digital events.
We encourage you to read this policy thoroughly so you understand your rights and how your data is treated across all touchpoints.
2. What Personal Information We Collect
A. Information You Provide Voluntarily
When you interact with Poodle AI, you may share the following types of information:
• Contact & Profile Info: Your name, email address, job title, company name, and optionally, a favorite quote or motto.
• Account Details: Login credentials or single sign-on (SSO) authentication tokens (e.g., via Google or LinkedIn).
• Payment Information: Processed securely via third-party payment processors like Stripe; we do not store full card details on our servers.
• Uploaded Content: Videos, audio files, AI conversation transcripts, chat logs, and any materials submitted through the platform.
• Support Interactions: Information provided through help desk tickets, customer surveys, success calls, and other communications.
B. Automatically Collected Information
As part of delivering and improving our Services, we collect technical and behavioral data including:
• Device & Usage Data: IP addresses, browser and device type, operating system, session duration, and navigation behavior.
• Performance Metrics: Feature usage, response time, frequency of training sessions, simulation outcomes.
• Tracking Technologies: Cookies, web beacons, pixels, and similar tools used for analytics, personalization, and fraud prevention.
See our Cookie Policy for more details on how tracking works and how to manage preferences.
C. Data from Third-Party and Integrated Sources
Where permitted, we may augment your profile with data from:
• CRM platforms (e.g., HubSpot, Salesforce)
• Business directories, social platforms, or referrals
• Ad and analytics networks with consent
3. How We Use Your Information
We use personal information to deliver exceptional user experiences, advance training quality, and support operational excellence. This includes:
• Enabling access to our AI simulation tools and personalized learning journeys
• Customizing persona interactions and multilingual coaching
• Sending relevant updates, account notifications, and usage insights
• Analyzing anonymized user behavior to improve simulation quality and AI models
• Preventing fraud, securing the platform, and enforcing our terms of use
• Providing support and resolving technical issues
• Ensuring compliance with all relevant legal and regulatory obligations
We do not sell your personal data—ever.
4. Legal Bases for Processing
EU/EEA Users (under GDPR):
• Consent (e.g., when opting into marketing emails)
• Legal obligations (e.g., record-keeping for audits)
• Legitimate interests (e.g., fraud prevention, product improvement)
Users in Other Jurisdictions:
We comply with regional privacy frameworks like the California Consumer Privacy Act (CCPA/CPRA) and Canada’s PIPEDA, applying lawful and transparent data practices across jurisdictions.
5. How We Share & Disclose Data
Your information is only shared under strict conditions with:
• Service Providers: Such as AWS (cloud hosting), Mixpanel (analytics), Stripe (payments), and others who are contractually bound to protect your data.
• Legal Entities: If required to comply with subpoenas, law enforcement, or regulatory requests.
• Business Affiliates or Contractors: Under data protection agreements for collaborative functions.
• Corporate Transactions: If Poodle AI merges, is acquired, or undergoes asset transfers, we’ll safeguard your data in line with this policy.
We never sell or rent your personal information.
6. International Data Transfers
To provide our global services, your data may be stored or processed in:
• Canada (our primary data hub)
• United States
• Other countries where our infrastructure or partners operate
We rely on safeguards such as:
• Standard Contractual Clauses (SCCs)
• PIPEDA-aligned protocols
• SOC 2- and ISO 27001-certified practices
7. Cookies & Tracking Technologies
Cookies and similar technologies are used to:
• Store your session and preferences
• Improve page load times and responsiveness
• Measure feature usage and detect anomalies
• Enable real-time simulation feedback
You can configure cookie settings in your browser or opt-out of certain trackers by following the guidance in our Cookie Policy.
8. Data Retention Policy
We only retain your data for as long as needed to:
• Maintain your account and deliver services
• Comply with tax, financial, and legal requirements
• Enhance platform accuracy and AI features
• Resolve disputes or enforce contracts
Once data is no longer needed, it is anonymized or securely deleted from production and backup systems using industry standards.
9. Children’s Privacy Policy
Poodle AI is designed for professionals aged 18 and older. We do not knowingly collect data from individuals under 18. If we become aware that we have unintentionally collected data from a minor, we will delete the information promptly.
10. Your Data Privacy Rights
Depending on your jurisdiction, you may have the right to:
• Request access to your personal data
• Update or correct inaccurate records
• Delete your personal data (“right to be forgotten”)
• Withdraw consent at any time
• Export your data in a structured, portable format
• Opt-out of targeted marketing or analytics
U.S. Residents:
• California (CCPA/CPRA): Full rights to request access, deletion, disclosure of data shared/sold, and opt-out mechanisms.
• Virginia, Utah, Colorado, Connecticut: Rights to correct or delete personal data and opt-out of profiling/targeted ads.
To exercise your rights, contact us at legal@pitchpoodle.com.
11. Do-Not-Track Signals
Our platform currently does not respond to browser-based Do-Not-Track (DNT) signals. We will revisit this as industry standards evolve.
12. Updates to This Policy
We may update this Privacy Policy to reflect changes in law, technology, or business operations. Material changes will be communicated via email, platform notices, or website announcements. Continued use after updates constitutes acceptance.
13. Contact Us
For privacy inquiries, data requests, or to exercise your rights, please contact:
Poodle AI Labs Inc.
📧 Email: legal@pitchpoodle.com
🌐 Website: www.pitchpoodle.com
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