Terms of Service

Last Updated: March 17, 2026

1. Acceptance of Terms

These Terms of Use ("Terms") form a legally binding agreement between you ("User," "you," or "your") and Poodle AI Labs Inc. ("Poodle AI," "we," "us," "our" or "Site") and govern your use of our services, website, platform, mobile applications, and all related tools and features (collectively, the "Services").

These Terms apply to all Users, including without limitation users who are individuals, organizations, and anyone else who accesses the Site or uses the Services (collectively, (“Users”). By taking an action to indicate acceptance (such as clicking a checkbox or making a payment for the Service which references these Terms), User acknowledges to have read, understood and accepted these Terms, which constitutes a binding legal agreement between User and Poodle AI. If User is accepting these Terms on behalf of a corporation or other entity, User represents and warrants that: (i) the individual accepting the Terms is duly authorized to accept such on entity's behalf and to bind such entity; and (ii) such entity has full power, corporate or otherwise, to enter into these Terms and perform its obligations hereunder. If you do not agree to any of these Terms, you must not access or use the Services.

These Terms were last updated on March 17, 2026. It is effective between Poodle AI and Users as of the date of Users’s acceptance of these Terms (“Effective Date”). Poodle AI will notify User of any material changes to these Terms by providing notification via the Service or sending an email (as applicable).

2. Definitions

For the purposes of these Terms, in addition to the capitalized terms defined elsewhere in these Terms, the following words shall have the meanings ascribed to them as follows:
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“Account” means a registered user profile created to access and use the Services.

“AI” or “Artificial Intelligence” means the machine learning models, algorithms, and systems used by Poodle AI to generate simulations, feedback, and analytics.

“AI Simulations” or “AI Roleplay” means the dynamically generated roleplay scenarios, personas, and responses created by the Platform for training and practice purposes.

“Confidential Information” means any non-public, proprietary, or sensitive information disclosed by one party to the other, whether in written, oral, or electronic form, including business, technical, or operational data.

“Customer” means any individual or legal entity that purchases or subscribes to the Services, including under a Starter, Growth, or Enterprise plan.

“Enterprise Agreement” means any separate written agreement entered into between Poodle AI and a Customer governing enterprise-level access to the Services.

“Fees” means all amounts payable by the Customer for access to or use of the Services, including subscription fees, overage charges, and any additional costs.

“Intellectual Property” or “IP” means all intellectual property rights, whether registered or unregistered, including but not limited to copyrights, trademarks, service marks, trade names, logos, patents, trade secrets, database rights, design rights, know-how, and any other proprietary rights recognized under applicable law, together with all applications, registrations, renewals, and extensions thereof. Intellectual Property includes, without limitation, all content, software, algorithms, AI models, personas, designs, text, graphics, branding, and other materials made available through or embodied in the Services.

“Malicious Code” means viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents, or programs.

“Platform” means the Poodle AI software, infrastructure, and systems made available via web, mobile, or other interfaces.

“Services” means all products, features, tools, simulations, AI agents, analytics, and functionalities provided by Poodle AI, as described in these Terms.

“Subscription” means a paid plan granting access to the Services for a specified duration, subject to applicable Fees and usage limits.

“Third-Party Services” means any external platforms, tools, or integrations (such as CRM systems or communication tools) that interoperate with the Services.

“User” means any individual or entity that accesses or uses the Services, whether as a Customer or Authorized User.

“User Content” means any data, information, or materials submitted, uploaded, generated, or transmitted by Users through the Services, including but not limited to audio, video, text, transcripts, and recordings.

3. Services Provided

Poodle AI provides a software-as-a-service (“SaaS”) platform that enables users to conduct simulated communication scenarios, including but not limited to sales calls, presentations, and customer interactions, for training and professional development purposes. The platform utilizes artificial intelligence to generate simulated personas and provide automated feedback, analytics, and performance insights.

These Services include but are not limited to:

• Access to training modules and simulation environments

• Participation in real-time roleplay sessions

• Automated coaching feedback and performance evaluations

• Analytics, reporting, and benchmarking tools

• Integrations with third-party systems, including customer relationship management (CRM) and productivity platforms (e.g., Salesforce, HubSpot, Gong), where applicable

• Custom configurations, support, or use-case development for enterprise customers, as mutually agreed

Poodle AI may, in its sole discretion and without liability, modify, update, enhance, limit, suspend, or discontinue any aspect of the Services at any time, including the availability of features, functionality, integrations, or pricing. Such changes may be made with or without prior notice, except where required by applicable law.‍‍‍

4. Eligibility

To use the Services, you must be at least 18 years of age and possess the legal capacity to enter into these Terms. By accessing the platform, you affirm that you meet these eligibility requirements. Poodle AI does not permit use by minors and any unauthorized access by individuals under 18 is a violation of these Terms.‍

5. Account Creation and Responsibilities

To access certain features of the Services, User may be required to register an account (an “Account”), or Poodle AI may provision Accounts on User's behalf. User is solely responsible for: (a) maintaining the confidentiality and security of all Account credentials; (b) all activities conducted through or under its Accounts, whether authorized or not; and (c) ensuring that all Authorized Users comply with these Terms. User agrees to promptly notify Poodle AI of any actual or suspected unauthorized access to, or use of, any Account, including any compromise of Account credentials. User shall remain fully responsible for all activities conducted through its Accounts until such time as the Account is secured, suspended, or terminated.

You agree to:
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• Provide accurate, complete, and up-to-date registration information;
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• Maintain the security of your account credentials and not disclose them to others;
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• Take full responsibility for all activities that occur under your account;

• Immediately notify Poodle AI of any unauthorized access or security breach

You may not create multiple accounts for deceptive or competitive purposes or use the platform in a way that circumvents our intended user flow, rate limits, or fair use policies.

Poodle AI shall:

(a) Implement and maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect the security, confidentiality, and integrity of the Services and User Content, and notify User of any confirmed data breach in accordance with applicable laws and regulations; (b) provide standard support for the Services at no additional charge; and (c) use commercially reasonable efforts to make the Services available in accordance with any applicable service levels or uptime commitments, where expressly provided.

6. Subscription, Billing, and Cancellation

Poodle AI offers access to the Services on a subscription basis under various plans (e.g., Starter, Growth, Enterprise) (each, a “Subscription”). By purchasing a Subscription, User agrees to pay all applicable fees (“Fees”) as specified at the time of purchase, order form, or applicable agreement.

(a) Certain features of the Services may require one-time Fees in addition to recurring Subscription Fees. Unless otherwise specified, Subscription Fees are billed in advance on a recurring basis (monthly or annually) and automatically renew for successive terms unless canceled prior to the renewal date.

Poodle AI reserves the right to modify Fees at any time. Any such changes will be communicated to User in advance and will take effect at the start of the next billing cycle.

(b) User authorizes Poodle AI to charge all applicable Fees using the payment method provided, including through third-party payment processors. User agrees to maintain accurate and complete billing information at all times. If Fees are invoiced, payment shall be due within thirty (30) days of the invoice date unless otherwise specified. Any disputes regarding invoices must be submitted in writing within seven (7) days of receipt, failing which the invoice shall be deemed accepted.

Failure to process payment due to invalid, expired, or insufficient payment methods may result in suspension or termination of access to the Services.

(c) Subscriptions automatically renew at the end of each billing period unless canceled prior to the renewal date. User may cancel or downgrade a Subscription at any time; however, such changes will take effect at the end of the then-current billing cycle. Except as required by applicable law or expressly agreed otherwise, all Fees are non-refundable and non-creditable, including for partial use, downgrades, or early termination.

(d) If User exhausts the usage included in its Subscription, continued access to certain features of the Services may require the purchase of additional usage credits or minutes (“Additional Usage”). Such Additional Usage is optional, will not be charged automatically, and may be purchased by User at its discretion at the rates applicable to its current Subscription plan.

Poodle AI reserves the right to modify pricing for Additional Usage, provided that any such changes will apply prospectively.

(e) Any changes to a User’s Subscription plan, including upgrades or downgrades, will take effect at the start of the next billing cycle unless otherwise stated. User acknowledges that downgrading a Subscription may result in reduced functionality or loss of access to certain features.

(f) For enterprise customers, certain terms relating to pricing, billing, payment, and service levels may be governed by a separate written agreement. In the event of a conflict, such agreement shall prevail over this Section.‍

7. Permitted Use

User may access and use the Services solely for lawful, internal business, and professional development purposes, and strictly in accordance with these Terms.

Permitted uses of the Services include, without limitation:
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• Practicing communication, sales, and customer interaction skills through AI-driven simulations

• Training and developing individual or team performance

• Reviewing feedback, analytics, and performance insights for professional improvement

User shall not, and shall not permit any Authorized User or third party to, use the Services:
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(a) In any manner that violates any applicable law, regulation, or legal obligation, including without limitation data protection, privacy, and export control laws; (b) to exploit, harm, or attempt to exploit or harm minors, including through exposure to inappropriate content or the solicitation of personal information; (c) to transmit, distribute, or facilitate any unauthorized or unsolicited advertising, promotional materials, spam, or other forms of solicitation; (d) to impersonate any person or entity, or falsely represent affiliation with any individual or organization, including Poodle AI or its personnel; (e) to interfere with, disrupt, or negatively impact the integrity, performance, or availability of the Services or any other user’s access or experience; (f) to use the Services for competitive analysis, benchmarking, or the development of a competing product or service; (g) to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying models, or structure of the Services, except to the extent expressly permitted by applicable law; or (h) to access or use the Services in a manner that circumvents usage limits, rate limits, or intended functionality.

User further agrees not to:

(i) Use any automated means, including bots, scrapers, or scripts, to access, monitor, copy, or extract data from the Services; (j) upload, transmit, or introduce any malicious code, including viruses, worms, Trojan horses, or spyware; (k) attempt to gain unauthorized access to any portion of the Services, including user accounts, systems, servers, or networks; (l) conduct or attempt any denial-of-service (DoS) or distributed denial-of-service (DDoS) attack; or (m) otherwise interfere with or compromise the security, integrity, or availability of the Services.

Poodle AI reserves the right to investigate any suspected violation of this Section and to take any action it deems appropriate, including suspending or terminating access to the Services, without notice or liability. Violations of this Section may also result in civil or criminal liability under applicable law.

8. Intellectual Property Rights

Poodle AI and its licensors retain all rights, title, and interest in and to the Services, including all related Intellectual Property, such as software, source code, architecture, AI models, algorithms, personas, designs, user interfaces, trademarks, logos, and underlying technology, together with any updates, enhancements, or modifications thereto (collectively, “IP”).

As between Poodle AI and User, User retains all rights, title, and interest in and to any content, data, or materials submitted, uploaded, generated, or recorded by User through the Services, including but not limited to audio recordings, video, transcripts, chat logs, and presentation materials (“User Content”).

User hereby grants Poodle AI a non-exclusive, worldwide, royalty-free license to access, use, process, store, and reproduce User Content solely as necessary to: (a) provide, operate, and maintain the Services; (b) improve and develop the Services; and (c) comply with applicable legal obligations.

To the extent User Content contains personal data, such data will be processed in accordance with applicable privacy laws and Poodle AI’s Privacy Policy.

The Services may generate simulations, responses, analytics, feedback, and other outputs based on User inputs (“Outputs”). As between the parties, Poodle AI retains all rights, title, and interest in and to the Outputs, including all underlying Intellectual Property.

Poodle AI may collect, generate, and use aggregated or anonymized data derived from User’s use of the Services (“Aggregated Data”), provided that such data does not identify User or any individual.

Poodle AI shall own all rights, title, and interest in and to such Aggregated Data and may use it for any lawful purpose, including improving the Services, developing new features, benchmarking, and analytics.

If User or any Authorized User provides Poodle AI with any suggestions, ideas, enhancement requests, or feedback relating to the Services (“Feedback”), User hereby grants Poodle AI a worldwide, perpetual, irrevocable, royalty-free, fully paid, sublicensable, and transferable license to use, reproduce, modify, and incorporate such Feedback into the Services or any other products or services without restriction or obligation.

All rights not expressly granted to User under these Terms are reserved by Poodle AI and its licensors.

9. Data Privacy & Security

Poodle AI is committed to protecting the privacy, confidentiality, and security of User data and to handling such data in a transparent and lawful manner. Poodle AI processes personal data in accordance with applicable data protection and privacy laws and regulations, including, where applicable:

• The General Data Protection Regulation (EU) 2016/679 (“GDPR”)

• The California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”)

• The Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”)

Where required, Poodle AI will implement appropriate contractual, technical, and organizational measures to ensure compliance with such laws. Poodle AI maintains commercially reasonable administrative, technical, and physical safeguards designed to protect the security, confidentiality, and integrity of User data, including but not limited to:

• Encryption of data in transit and at rest, where applicable

• Access controls based on least-privilege principles

• Secure cloud infrastructure aligned with SOC 2 Type II standards

• Continuous monitoring, logging, and vulnerability management practices

Poodle AI will access, use, and process User data solely for the purposes of:

• Providing, maintaining, and improving the Services

• Ensuring platform security, integrity, and performance

• Complying with legal obligations and enforcing these Terms

Poodle AI does not sell User personal data to third parties.
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The Services may integrate with or rely on third-party service providers. Poodle AI takes reasonable steps to ensure such providers maintain appropriate security standards; however, User acknowledges that such third-party services are governed by their own terms and privacy policies.

Additional information regarding Poodle AI’s data collection, use, and disclosure practices is set forth in the Privacy Policy, which is incorporated herein by reference. By using the Services, User acknowledges and agrees to the terms of the Privacy Policy.

10. Service Availability & Updates

Poodle AI hosts the Services on secure cloud infrastructure and uses commercially reasonable efforts to ensure the Services are available 24 hours a day, seven days a week, with an annual uptime target of approximately 99.9%. Notwithstanding the foregoing, Poodle AI does not guarantee uninterrupted or error-free access to the Services. Access may be temporarily unavailable or limited due to scheduled or emergency maintenance, security updates, feature releases, or downtime of third-party systems and service providers.

11. Disclaimers

POODLE AI MAKES NO REPRESENTATIONS AND PROVIDES NO WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, AND SPECIFICALLY DISCLAIMS ALL IMPLIED REPRESENTATIONS, WARRANTIES AND/OR CONDITIONS, INCLUDING ANY REPRESENTATIONS, WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY, TITLE, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE POODLE AI PLATFORM IS PROVIDED TO USERS "AS IS" AND "AS AVAILABLE"; POODLE DOES NOT REPRESENT OR WARRANT THAT THE PLATFORM, SIMULATIONS, TRAINING TOOLS, OR ANY RELATED CONTENT WILL BE ERROR-FREE, BUG-FREE, COMPLETELY REALISTIC, ACCURATE, OR THAT ACCESS TO THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ALWAYS AVAILABLE. USERS ACKNOWLEDGE THAT ANY ACTIONS TAKEN BASED ON AI FEEDBACK OR PLATFORM OUTPUT ARE AT THEIR OWN RISK, AND POODLE AI DOES NOT GUARANTEE IMPROVEMENTS IN SALES PERFORMANCE OR ANY SPECIFIC OUTCOME FROM USING THE PLATFORM.

12. Indemnification

User shall defend, indemnify, and hold Poodle AI and its Representatives (the “Poodle Indemnitees”) harmless against any and all claims, actions, allegations, damages, losses, liabilities, and expenses (of any form or nature, including, without limitation, reasonable attorneys’ fees and expenses and all costs of litigation), whether direct or indirect, that the Poodle Indemnitees or any related party may incur as a result of any acts, errors, or omissions of User, its Representatives, or Users, including but not limited to: (i) use of the Poodle AI platform in violation of this Agreement or the User Terms; (ii) negligence, other tortious conduct, or willful misconduct; (iii) infringement or misappropriation of any third party’s Intellectual Property Rights or rights under applicable Privacy Laws; or (iv) claims arising in connection with Customer Data or Third-Party Services (each a “Customer Claim”).

13. Limitation of Liability

To the maximum extent permitted under applicable law, neither Poodle AI, nor any of its affiliates, licensors, or service providers, shall be liable for any damages arising out of or related to your use of or inability to use the Services, including but not limited to:

(a) Personal injury, property damage, lost profits, cost of substitute goods or services, loss of data, loss of goodwill, business interruption, computer failure or malfunction, or any other indirect, incidental, consequential, exemplary, or punitive damages; (b) Direct damages exceeding, in total, the amount you paid to us for access to the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

Notwithstanding prior limitations cited in section 13, no limitation of either party’s liability set forth in this agreement shall apply to: (i) damages arising from either party’s breach of its confidentiality obligations; (ii) damages arising from a party’s infringement and/or misappropriation of the other party’s intellectual property rights; (iii) any claims for non-payment; or (iv) each party’s indemnification obligations pursuant to this agreement, including any indemnification obligations of customer to Poodle AI or its representatives.

14. Governing Law & Jurisdiction

This Agreement shall be governed by the laws of the State of Delaware, USA, without regard to its conflict of law principles. No choice of laws or rules of any jurisdiction shall apply to this Agreement. The application of the United Nations Convention on Contracts for the International Sale of Goods to this Agreement is expressly excluded.

Before initiating arbitration or other legal action against the other relating to a dispute herein, the parties agree to work in good faith to resolve disputes and claims arising out of this Agreement. If the dispute is not resolved within thirty (30) days of the commencement of informal efforts hereunder, the parties will attempt to settle it in good faith by mediation. To initiate the mediation a party must give notice in writing to the other party requesting mediation. If the dispute is not resolved through mediation within thirty (30) days of commencement, or within any longer period agreed to in writing by the parties, the dispute shall be finally resolved by binding arbitration administered by a mutually agreed-upon arbitration service in the State of Delaware, USA. Each Party shall bear its own legal costs in connection with mediation and/or arbitration under this provision.

15. Entire Agreement

These Terms, along with our Privacy Policy and any applicable enterprise agreements, constitute the entire agreement between you and Poodle AI regarding your use of the Services and supersede any prior agreements, whether written or oral.

16. Contact Us

If you have any questions about these Terms, please contact us:

Poodle AI Labs Inc.
📧 Email: support@pitchpoodle.com
🌐 Website: www.pitchpoodle.com

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