Terms and Conditions
Effective Date: June 30, 2025
Last Updated: July 1, 2025
1. Acceptance of Terms
These Terms of Use ("Terms") form a legally binding agreement between you ("User," "you," or "your") and Poodle AI Labs Inc. ("Poodle AI," "we," "us," "our" or "Site") and govern your use of our services, website, platform, mobile applications, and all related tools and features (collectively, the "Services"). By accessing or using any part of the Services, you signify that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not access or use the Services.
These Terms apply to all users, including without limitation users who are individuals, organizations, customers, partners, or vendors, and cover all aspects of interaction with the Poodle AI platform. You also acknowledge and agree that any future updates, enhancements, or new features added to the Services shall be subject to these Terms unless stated otherwise.
2. Services Provided
Poodle AI offers a comprehensive artificial intelligence (AI)-powered roleplay and simulation platform designed for business professionals and individuals to practice sales presentations, pitches, customer conversations, and high-pressure communication scenarios. Our system generates hyper-realistic personas that respond dynamically, allowing users to refine their performance through feedback loops and adaptive coaching.
The Services include but are not limited to:
• Access to interactive training modules tailored to various buyer personas
• Real-time and asynchronous roleplay simulation sessions
• AI-driven coaching feedback, performance analytics, and training
• Integration with CRM and productivity tools (e.g., Salesforce, HubSpot, Slack) (available to enterprise customers)
• Custom use-case support for enterprise customers (on request)
We reserve the right to modify, enhance, restrict, or discontinue any portion of the Services at any time without notice or liability, including changes to features, pricing, or platform availability.
3. Eligibility
To use the Services, you must be at least 18 years of age and possess the legal capacity to enter into these Terms. By accessing the platform, you affirm that you meet these eligibility requirements. Poodle AI does not permit use by minors and any unauthorized access by individuals under 18 is a violation of these Terms.
4. Account Creation and Responsibilities
To access premium or interactive features, you must create a user account.
You agree to:
• Provide accurate, complete, and up-to-date registration information
• Maintain the security of your account credentials and not disclose them to others
• Take full responsibility for all activities that occur under your account
• Immediately notify Poodle AI of any unauthorized access or security breach
You may not create multiple accounts for deceptive or competitive purposes or use the platform in a way that circumvents our intended user flow, rate limits, or fair use policies.
5. Subscription, Billing, and Cancellation
Poodle AI operates under a SaaS model with tiered subscription plans (e.g., Starter, Growth, Enterprise Scale).
Upon subscribing, you agree to:
• Pay all applicable fees as specified in your plan or enterprise contract
• Be charged automatically through our payment processor (e.g., Stripe)
• Accept automatic renewal of your subscription unless canceled before renewal
• Acknowledge that cancellation or downgrade will take effect after the current billing period
No refunds or credits will be provided for partial use, downgrade requests, or early termination unless required by law. Overage charges apply if your usage exceeds the limit specified in your plan. For enterprise-level contracts, additional legal terms may be mutually negotiated and signed.
6. Permitted Use
You may use the Services only for lawful, internal business, and professional development purposes.
Acceptable use includes:
• Practicing communication and pitch skills using AI simulations
• Enhancing team performance through structured training plans
• Collecting feedback and performance metrics for professional improvement
You may use the Poodle AI platform only for lawful purposes and in accordance with these Terms. You agree not to use the platform:
• In any way that violates any applicable federal, state, provincial, local, or international law or regulation, including (but not limited to) data export laws.
• To exploit, harm, or attempt to exploit or harm minors by exposing them to inappropriate simulations or content, soliciting personally identifiable information, or otherwise.
• To send, upload, or facilitate any form of unauthorized promotional content such as spam, chain letters, or bulk marketing solicitations.
• To impersonate or misrepresent your identity or affiliation with any individual, company, or organization, including but not limited to Poodle AI staff or users.
• To interfere with any other user’s experience or access, or to attempt to degrade the platform’s performance or reliability.
Additionally, you agree not to:
• Use the platform in a way that could disable, damage, or impair the platform or its associated systems.
• Employ automated systems such as bots, crawlers, or scripts to access the platform, copy its features, or extract data.
• Use any manual or automated method to copy or monitor materials on the platform beyond the scope of your permitted use.
• Upload or introduce malicious code, viruses, worms, Trojan horses, spyware, or other software that could harm the platform or other users.
• Attempt unauthorized access to any part of the platform, user accounts, systems, servers, or databases connected to Poodle AI.
• Launch any form of denial-of-service or distributed denial-of-service (DDoS) attack on the platform.
• Attempt to interfere with the security, integrity, or availability of the Services in any way.
Violations of this section may result in account suspension or termination, and may expose you to civil or criminal liability under applicable laws.
7. User Content & AI Simulations
You retain ownership of the content you upload, generate, or record within the platform ("User Content").
This includes:
• Audio, video, or screen recordings
• Chat logs, roleplay transcripts, and presentation materials
By using the platform, you grant us a perpetual, non-exclusive, royalty-free license to:
• Store and use anonymized User Content to improve the AI's accuracy and responsiveness
• Generate analytics and benchmarking insights
• Monitor platform usage to detect abuse, bugs, or misuse
We will not use identifiable content to train third-party LLMs (e.g., OpenAI) without explicit written consent.
8. Intellectual Property Rights
All intellectual property related to the Poodle AI platform—including but not limited to source code, architecture, UI/UX, AI persona models, training data, designs, software, trademarks, trade dress, logos, and brand assets—are owned exclusively by Poodle AI Labs Inc. or its licensors.
You may not:
• Reproduce, replicate, or reuse any element of the platform for commercial gain
• Develop derivative products based on Poodle AI simulations or personas
• Use our trademarks, names, or visual assets without prior written consent
Any unauthorized use of our IP constitutes a breach and may result in legal action.
9. Data Privacy & Security
We are committed to protecting your personal data and ensuring transparent handling in compliance with:
• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA/CPRA)
• Personal Information Protection and Electronic Documents Act (PIPEDA)
Our infrastructure is secured with:
• End-to-end encryption
• SOC 2 Type II-aligned cloud environments
• Access control and data minimization practices
You can read more about how we handle your information in our Privacy Policy.
10. Third-Party Services & Integrations
Some platform features allow you to integrate with external tools and APIs (e.g., Salesforce, HubSpot, Slack, Zoom).
You acknowledge:
• Such integrations are governed by third-party terms
• Poodle AI is not liable for third-party failures, outages, or breaches
• You are responsible for authorizing and managing data shared with integrated tools
11. Service Availability & Updates
Poodle AI is hosted on secure cloud infrastructure and designed for 99.9% uptime. However, we do not guarantee uninterrupted service.
Platform access may be impacted by:
• Scheduled or emergency maintenance
• Security patching and feature updates
• Downtime from third-party services
We are not liable for delays, outages, or service limitations due to force majeure or external technical issues.
12. Termination & Suspension
We reserve the right to suspend, limit, or terminate your access without notice if:
• You violate these Terms or applicable laws
• We detect fraud, abuse, or malicious behavior from your account
• Required by regulatory action, court order, or security risk mitigation
You may terminate your account by contacting support@pitchpoodle.com or through the admin dashboard. Certain provisions such as intellectual property, disclaimers, and limitations of liability will survive termination.
13. Disclaimers
The Poodle AI platform is provided "as is" and "as available."
We do not guarantee:
• That training results will improve user sales performance
• That simulations will be error-free, bug-free, or completely realistic
• That user actions based on AI feedback will produce desired outcomes
To the fullest extent permitted by law, Poodle AI Labs Inc. disclaims all warranties of any kind, whether express or implied, statutory or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for a particular purpose.
Your use of the Site, platform, and any services or content obtained through it is at your own risk. We do not warrant that the Services or any part of the platform will be uninterrupted, error-free, or free of viruses or other harmful components. We make no representations as to the accuracy, reliability, completeness, or timeliness of the content, simulations, or data generated by our AI systems.
To the fullest extent permitted by applicable law, we will not be liable for any loss or damage caused by a distributed denial-of-service (DDoS) attack, viruses, or other technologically harmful materials that may infect your device, software, data, or other proprietary material due to your use of the site or any Services or to your downloading of any content posted on the site or linked from it.
These disclaimers do not affect any rights or warranties that cannot be excluded or limited under applicable law.
14. Limitation of Liability
To the maximum extent permitted under applicable law, neither Poodle AI Labs Inc., nor any of its affiliates, licensors, or service providers, shall be liable for any damages arising out of or related to your use of or inability to use the Services, including but not limited to:
(a) Personal injury, property damage, lost profits, cost of substitute goods or services, loss of data, loss of goodwill, business interruption, computer failure or malfunction, or any other indirect, incidental, consequential, exemplary, or punitive damages; (b) Direct damages exceeding, in total, the amount you paid to us for access to the Services during the twelve (12) months immediately preceding the event giving rise to the claim.
These limitations apply regardless of the legal theory on which the claim is based, including contract, tort (including negligence), strict liability, or otherwise, and even if we have been advised of the possibility of such damages. Some jurisdictions may not allow certain exclusions or limitations of liability. In such cases, the above limitations may not fully apply to you, and our liability shall be limited to the fullest extent permitted by applicable law.
Any cause of action or claim you may have arising out of or relating to these terms of use or the site must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.
15. Indemnification
You agree to indemnify and hold harmless Poodle AI Labs Inc., its directors, officers, employees, and partners from any claims, liabilities, damages, legal fees, and costs arising from:
• Your use of the platform
• Your violation of these Terms
• Content or data you upload or generate
• Any breach of third-party rights or applicable law
16. Governing Law & Jurisdiction
These Terms are governed by the laws of the State of Delaware, USA, and applicable Canadian laws.
Disputes will be resolved:
1. First via good-faith negotiation
2. Then via binding arbitration in Delaware (if agreed)
3. Lastly, in a court of competent jurisdiction in Delaware
17. Changes to These Terms
We reserve the right to update or revise these Terms at any time. If we make material changes, we will notify users via email, in-app message, or website banner. Your continued use of the Services constitutes acceptance of the updated Terms.
18. Entire Agreement
These Terms, along with our Privacy Policy and any applicable enterprise agreements, constitute the entire agreement between you and Poodle AI Labs Inc. regarding your use of the Services and supersede any prior agreements, whether written or oral.
19. Contact Us
If you have any questions about these Terms, please contact us:
Poodle AI Labs Inc.
📧 Email: legal@pitchpoodle.com
🌐 Website: www.pitchpoodle.com
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